FREQUENTLY ASKED QUESTIONS

Below we have compiled a list of the most asked questions from our customers.

Which payment methods are excepted by our online shop?

We accept and process Visa, MasterCard and all other major credit and debit cards through Paypal.

How long will the delivery take?

Get Free Fast Shipping on everything here at Clicktique. Items are fulfilled by Amazon and arrive in 2 – 5 days. If you’re not satisfied with your purchase, you’re covered by our NO HASSLE 7-days after receiving delivery exchange/refund policy.

Important: Backordered items do take longer to receive but will be shipped immediately after they reach our warehouse. We really appreciate your patience. Thanks for shopping with us here at Clicktique.

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How secure is shopping online at Clicktique? Is your data protected?

You’re in good hands and never have to worry when shopping online with us. We understand your concern and provide you with a secure shopping experience that is data protected by an SSL certificate encryption on the checkout page so your information is as safe as it can be. Just look for the lock symbol in the address bar on the checkout page.

What exactly happens after ordering?

After placing an order, you’ll receive an e-mail from us within minutes to notifying you of your order status. This confirms that we have received your order and are now processing it. Once the order is processed and shipped out, you will then receive another e-mail notification confirming that as well.

Do I receive an invoice for my order?

Yes. Absolutely. You will be sent an invoice in the first e-mail that we send out to you directly after you have placed your order with us.

What is the Refund/Exchange policy?

We do our best to provide our customers with a positive shopping experience. If you’re not satisfied with your purchase, you’re covered by our 7-day exchange/refund policy. GUARANTEED!

What can I return?

You may return most new, unopened items sold and fulfilled by Clicktique within 7 days of delivery for a full refund. 

When will I get my refund?

To receive a refund, you must submit a refund request to Customer Support within 7 days of delivery and a follow Customer Support’s instructions on returning your item to Clicktique. A refund is issued usually in about 2-4 weeks upon receipt of your returned item.

Does Clicktique offer replacements or exchanges?

Yes, you can place a replacement and exchange request with Customer Support. If you received a damaged or defective item, we’ll ship you a replacement of the exact same item. You may also exchange the same item for another size or color as long as the replacement item is of the same price.